Between 11:45 AM and 12:08 PM ET, OfferingTree showed some information up to about 20 minutes out of date, on the web and in the app. During this time:
- Some users were signed out immediately after logging in. - New bookings, payments, and edits (for example to classes, schedules, or client details) were saved but didn't appear right away.
We resolved it at 12:08 PM ET. All changes made during this window were saved and are now visible, and no data was lost.
Anyone who couldn't log in can log in normally now; there's no need to reset a password. If something looked missing and was entered again during this window, please check for duplicates.
We're adding safeguards and alerting to keep this from happening again. We're sorry for the disruption.
Posted Oct 29, 2026 - 11:36 CDT
This incident affected: Custom Domain Sites, Sub-domain Sites, and API.